Need help? Our support team is ready to assist with account enquiries, withdrawals, payments, technical issues or general feedback. Contact us for help setting up your membership, verifying ID or resolving app problems. We aim to respond promptly via email, phone or live chat and can guide you through deposits, session bookings and promotion queries. Typical email response time is within 24 hours. For urgent matters, please call the number below or email the appropriate team.
| Department | Contact |
|---|---|
| Customer support | [email protected] (24-hour email, live chat available) |
| General enquiries | [email protected] (business hours response) |
| Affiliate enquiries | [email protected] (partner manager support) |
| Phone | +44 20 3587 4921 (for urgent enquiries) |
| Working hours | Mon-Fri, 09:00-18:00 |
| Payments | [email protected] (payouts and queries) |
| Data protection | [email protected] (DPO and data requests) |
Email Support
Email is our preferred contact method for detailed requests, account issues, or when you need to send documents. Please email [email protected] with a clear subject line and include your full name, account ID and up-to-date contact details to avoid delays. We aim to respond promptly but incomplete information may slow handling, so provide all relevant attachments in one message.
Contact Form
Response Time
Most enquiries are answered within one business day. For routine account, membership and payment questions we usually respond within 24 hours. More complex cases, such as detailed investigations or additional identity checks, may take longer depending on the issue and required verification. We will keep you informed of progress and aim to resolve escalations as quickly as possible.
Feedback
We’d love to hear your feedback, suggestions, or ideas to improve the site. Share what worked well, what could be clearer, or any features you’d like to see added. All submissions are reviewed carefully and used to improve the service and user experience. Use the contact form or email [email protected] to send your thoughts - we read every message.