Responsible Gambling Policy

We are committed to safe, controlled play and to protecting our players. We believe gambling should be fun, optional and kept within personal limits. Our responsible gambling approach focuses on prevention, clear tools for control and prompt support for anyone who needs help.

Player protection principles

We put player safety first. We expect customers to play responsibly and we apply policies to reduce harm, including verification checks, age controls and monitoring for signs of risky behaviour. We do not target vulnerable people and we take reports of concern seriously.

Activity-control tools

We provide practical, easy-to-use tools to help you manage how you play. These include session reminders, automatic logout options, account pauses and settings to limit access. You can change these controls in your account area or by contacting our support team.

Deposit limits

To help manage spending we offer adjustable deposit limits. You can set daily, weekly or monthly deposit caps and reduce them at any time. In some cases increases may be subject to a cooling-off period to ensure responsible use.

Loss limits

Loss limits let you cap how much you can lose over a set period. These limits are designed to prevent chasing losses and to keep play within affordable boundaries. You can review and adjust loss limits via your account settings.

Time limits and account breaks

We encourage regular breaks. Session timers and reality checks remind you how long you have been playing. You can take short account breaks or set longer time-outs if you need distance from gambling activity.

Self-exclusion

If you need to stop gambling entirely, self-exclusion is available. You can request a temporary exclusion for a set period or a longer-term exclusion via your account or by contacting support. During self-exclusion your access to the account is blocked and we will not send marketing communications.

Recognising signs of problematic behaviour

Watch for warning signs such as spending more than intended, frequent chasing of losses, playing to escape stress or sleep disruption because of gambling. If friends or family raise concerns, take these seriously and consider using the tools above.

Practical tips for staying in control

Set clear personal limits before you start, use deposit and loss caps, schedule breaks and avoid gambling when tired or stressed. Treat gambling as entertainment, not a way to make money, and keep financial details separate from your gambling account.

Professional help and support organisations

If you need extra support, reach out to recognised organisations such as BeGambleAware, GamCare and GamStop. These services offer confidential advice, self-assessment tools and referral routes to professional help. If you feel at risk now, contact a support service immediately.